When in need of a transcription service there are so many options that you can pick from. Numerous companies globally provide transcription services in many forms. Getting a transcription service that is suitable for your needs is not easy. In relation to the accuracy, cost and turnaround time. This is the reason why it is vital to be aware of each and every attribute of a good transcription service. Be sure of the capability of your prospective service in terms of meeting your needs. Discussed below are aspects that you should look into when in search of a transcription service provider.
First and foremost consider the level of accuracy. Predicting the level of accuracy of a transcription service is not easy. Reason being it is not true at all times to some of the general transcription services. Yet, getting a recommendation from a colleague is one ideal way that you can get a transcription service. If you are not able to get a recommendation you can always request the transcription service to avail you with a free trial first. This is going to aid you in coming to the conclusion of whether or not a company is capable of delivering you quality services. Knowing the accuracy of transcription services is essential for getting market research transcriptions. Considering that researchers are in need of reliable data for capturing insight that is capable of making or breaking the marketing efforts of a company.
Turnaround time should be taken into account. Observation of deadlines is important. Hence it is just vital to get a transcription service that is capable of observing deadlines. If a transcription service sets for your expectations that are realistic it is an indication that they are really concerned about you. Go for a company that has so much experiences in relation to delivering projects on time without any mistakes.
Security and confidentiality is of the essence. Business usually have conference calls, earning calls and meetings among many others transcribed in a regular basis. All these are essential and need to be held with high confidentiality. You should always scrutinize a companies’ confidentiality and security process to evade information leakage and hacks as well. A great transcription company observes confidentiality and makes sure that any sensitive information is secure.
To end with, prioritize the element of personalized customer service. Among the causes of churn is not good customer service. Getting stuck in a phone tree only later on for you to get a chance a explain yourself each time to a different associate is really boring. Ensure that you go for a transcription service that gives personalized customer service.